EMT Practice Test

1. Question Content...

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Question1: If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would help further isolate the issue?

Question2: Which Mac mini listed below can use a USB 3devices at full speed?

Question3: Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late
2 012) before a repair?

Question4: What is the minimum version of OS X required required to use the AirPort Utility to configure an AirPort
Extreme 802.1 lac?

Question5: To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and
MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?

Question6: Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid
2 013) models? SELECT TWO

Question7: When replacing a MacBook Air (13-inch, Mid 2011) microphone, what other component must be replaced with the speaker included in the Mid 2011 microphone kit?

Question8: What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

Question9: Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?

Question10: You must know the AppleCare name of an Intel iMac before performing which of the following actions?

Question11: What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

Question12: You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

Question13: Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

Question14: William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how to connect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and the computer passed all tests when run using either Ethernet port. What question should you ask the customer next?

Question15: Which of the following tools is used to hold the display steady when performing a repair on an iMac (Late
2 012, Early 2013, Late 2013, Mid 2014)?

Question16: Which of the following tools is a quick system-level diagnostic test used to verify module presence and sensor readings?

Question17: Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

Question18: What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?

Question19: Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro
(Retina, 13-inch. Early 2013)?

Question20: To help define if an issue is in the Environmental problem space, which question can you ask your customer?

Question21: Which Mac Book Pro listed below can use USB 3 devices at full speed?

Question22: You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

Question23: You are inspecting a MacBook Pro as part of your troubleshooting process.
You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

Question24: The iMac (Late 2012, Early 2013, and Late 2013) display panel is secured to the rear enclosure using adhesive strips. Which of the following tools should be used to cut these strips?

Question25: Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of
AST to further isolate the issue?

Question26: How often should the ESD mat be cleaned?

Question27: The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:

Question28: Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?

Question29: What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

Question30: Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?

Question31: How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) have?

Question32: You are using a television attached to the HDMI port of a MacBook Pro (Retina, 15-inch Early 2013) but cannot see the menu bar. What section of the Display pane in System Preferences would help with this issue?

Question33: How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) have?

Question34: What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

Question35: Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:

Question36: You must know the AppleCare name of an Intel iMac before performing which of the following actions?

Question37: How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

Question38: Examine the image. You have a cable with a connector of this shape. What type of cable might this be?
SELECT TWO.

Question39: Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

Question40: Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and
MagSafe 2 power adapters?

Question41: Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

Question42: How many simultaneous connections are supported on AirPort Extreme and Time Capsule?

Question43: According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?

Question44: What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac
Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?

Question45: You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

Question46: Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

Question47: Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?

Question48: Before leaving your bench to take a logic board to a storage place, where should you place the logic board?

Question49: Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?

Question50: Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and MacBook Air
(13-inch, Mid 2013).

Question51: Which of the following is NOT a good step to take when working on-site on a computer'?

Question52: Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?

Question53: Examine the image.

What is this service fixture used for when repairing an iMac (Late 2012)?

Question54: Examine the image.

Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro
(15-inch, Mid 2012)?

Question55: If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?

Question56: If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?

Question57: Which of the following is a best practice when handling the embedded battery from MacBook Air models'?